Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 "Bait and Switch" and KLM
  2. 2 Aiports in Paris
  3. 3 Questions about reclaiming FF miles
  4. 4 Consolidators for Biz Class Seats
  5. 5 Transfer between Terminal 4 and Terminal 5 at LHR
  6. 6 Last minute required change cost us $4,000
  7. 7 Same ticket, Rome to JFK via Alitalia then Delta, baggage?
  8. 8 Website to indicate number of seats sold?
  9. 9 Laguardia hassle?
  10. 10 Parking at JFK
  11. 11 Help with Delta terminal in Atlanta
  12. 12 Sky Airlines - buying tickets from USA over internet!
  13. 13
  14. 14 Can I clear customs and make my connections at YYZ and BOS?
  15. 15 Flying Tokyo-YYZ in economy- direct or break it up in YVR?
  16. 16 Flying from Tokyo (NRT or HND) to San Francisco (SFO or SJC). Options?
  17. 17 Is Bravofly A Scam?
  18. 18 Getting wedding clothes from here to there
  19. 19 Transit Visa in Heathrow Terminal 5
  20. 20 Frankfurt connections Lufthansa to United
  21. 21 Frustrated w/ 1 qt bag limit
  22. 22 SEA to Gran Canaria on Separate Tickets
  23. 23 PHL-CDG airline change with checked bags (less than 2 hrs) HELP!!!
  24. 24 Arr Stansted; Dep LHR, one night in London: where?
  25. 25 Changing Dates on United FF award tix
View next 25 » Back to the top

Consumer rights with a cancellation

Jump to last reply

Hi, everyone, I hope I'm wrong about this, but if I'm right, it's definitely something to keep in mind.

My son has a ticket on Mexicana airlines for Guadalajara, leaving O'Hare tonight a bit after midnight. Well, that's not going to happen, the flight has been cancelled. He called the airline to see about rebooking, and here is the choice he was given. Get a voucher for the total amount of the original ticket (not cheap at $517), OR pay $178 extra to be re-booked tomorrow night.

My first reaction was -- they can't do that -- but the research I've been able to do so far suggests that oh yes they can. Does anyone have any more information that would confirm or refute that?

Seems crazy. I have had many flights cancelled in my decades of air travel and have never had to pay extra for the re-booking, nor have any of the people I've been asking this morning. But this is apparently Mexicana's policy.

I'd appreciate any insight, thanks, Laurie

10 Replies |Back to top

Sign in to comment.