Air Travel Forums

Start a new topic Change Forum
Advanced search

Code Share Complication

Jump to last reply

I purchased an airline ticket to fly from New Orleans to Rome from Alitalia. It turned out to be a code share flight on Delta. At the check-in counter with Delta, it was discovered that I had entered my name incorrectly on the ticket; I had reversed my first and last names. Delta could not correct the error because it was an Alitalia ticket, so I had to call Alitalia for help. Alitalia said I was at the airport and they could do nothing about the error. The Delta agent tried to tell Alitalia the reservation was open and a change could be made, but Alitalia refused to help. My family and I had booked a ten-day tour through Italy set to begin the next day. What to do? Delta said that I would have to purchase another ticket, and they would try to secure one for the price I had paid Alitalia. Then I could request a refund from Alitalia. By this time, over an hour had passed. These agents had no idea how to process a new ticket; I requested a supervisor but no one came. Another half hour passed and the agent was still on the phone for assistance with the ticket. My family is now at the gate; the plane is beginning to board - I am at my wit's end when one of the agents comes up with a ticket - three times the price of the original ticket. Yes, she charged me for a walk-up, same day ticket. Not knowing what else to do, I handed over my credit card. I am home now trying to deal with this. I asked Delta for an adjustment on the $2800 I was charged. They refused and offered to request a refund from Alitalia for the unused ticket. Had it been a Delta ticket, the error would have been corrected at the counter. The code share throws a wrench into the mix that no one seems to be able to deal with. It boggles the mind that I paid almost $4000 for an economy ride to Europe. Any ideas on how to deal with this? I have called and written to various departments at Delta, and I have spoken to my credit card company. I need some direction from more seasoned travelers as to how to deal with this airline.

2 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement:
  • Fodor's 100 Hotel Award Winners Announced
    by Emily_D Fodor's Editor | Posted on Sep 17, 14 at 01:05 PM
View all Air Travel activity »
  1. 1 Using Award Tickets: things can be flexible at the airport...
  2. 2 air canada not taking responsibility and not sure where to call
  3. 3 Travellers Beware of Online Tricks!
  4. 4 Taxes and carrier-imposed fees - EXORBITANT!
  5. 5 Bravofly 1 click 4 all your money !
  6. 6 Flying from East Coast to Italy - Strategy for Cheap Flights?
  7. 7 Air France strike over
  8. 8 Transferring TBIT to Terminal 6 in LAX - lounge options?
  9. 9 Questions asked by CBP
  10. 10 Asthma and Perfume on a Plane
  11. 11 Buying access to airport lounges
  12. 12 Strange extra security ATL-DCA yesterday
  13. 13 Air France Pilots Strike
  14. 14 United Four Across in Biz Class
  15. 15 Which is better-Quatar or Emirates?
  16. 16 Air Canada - UTL flight
  17. 17 Using award miles, fly free but pay taxes
  18. 18 Europe to US destination non-stop options
  19. 19 Air Canada -- Emergency Row Exit
  20. 20 Cant get seats on united codeshare
  21. 21 Priority Pass - Worth It?
  22. 22 Air New Zealand and Virgin Australia Baggage Limits
  23. 23 Sleeping pills for long haul flights
  24. 24 787-9 Dreamliner
  25. 25 Turkish airline denying boarding and not fly us to final destination
View next 25 » Back to the top