Air Travel Forums

Start a new topic Change Forum
Advanced search

Code Share Complication

Jump to last reply

I purchased an airline ticket to fly from New Orleans to Rome from Alitalia. It turned out to be a code share flight on Delta. At the check-in counter with Delta, it was discovered that I had entered my name incorrectly on the ticket; I had reversed my first and last names. Delta could not correct the error because it was an Alitalia ticket, so I had to call Alitalia for help. Alitalia said I was at the airport and they could do nothing about the error. The Delta agent tried to tell Alitalia the reservation was open and a change could be made, but Alitalia refused to help. My family and I had booked a ten-day tour through Italy set to begin the next day. What to do? Delta said that I would have to purchase another ticket, and they would try to secure one for the price I had paid Alitalia. Then I could request a refund from Alitalia. By this time, over an hour had passed. These agents had no idea how to process a new ticket; I requested a supervisor but no one came. Another half hour passed and the agent was still on the phone for assistance with the ticket. My family is now at the gate; the plane is beginning to board - I am at my wit's end when one of the agents comes up with a ticket - three times the price of the original ticket. Yes, she charged me for a walk-up, same day ticket. Not knowing what else to do, I handed over my credit card. I am home now trying to deal with this. I asked Delta for an adjustment on the $2800 I was charged. They refused and offered to request a refund from Alitalia for the unused ticket. Had it been a Delta ticket, the error would have been corrected at the counter. The code share throws a wrench into the mix that no one seems to be able to deal with. It boggles the mind that I paid almost $4000 for an economy ride to Europe. Any ideas on how to deal with this? I have called and written to various departments at Delta, and I have spoken to my credit card company. I need some direction from more seasoned travelers as to how to deal with this airline.

2 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Air Travel activity »
  1. 1 Anyone used webjet.com?
  2. 2 Health and Safety for time left sitting on the tarmac.
  3. 3 TAP Portuguese Air
  4. 4 Which One World Airline to Use: American, Cathay Pacific, JAL?
  5. 5 Do we need a 3 hour layover at DFW if coming from overseas?
  6. 6 90 minute change at heathrow terminal 5
  7. 7 Unsealed pills ok for airlines?
  8. 8 Delta has changed my flight three times (so far)!
  9. 9 redeeming dividend miles
  10. 10 Keeping AA miles alive
  11. 11 Taxis at CDG......
  12. 12 why hasnt price of airfare dropped?
  13. 13 United/Lufthansa code share--can't reserve seats until departure??????
  14. 14 Trip Report KLM stinks
  15. 15 Driver's License Expired and TSA
  16. 16 The beggining of the end of Airbus A380?
  17. 17 Trip Report Gimpy Geezer and Wife Fly Air France A380 Premium Economy from DC to Europe
  18. 18 Please help: Singapore to Tahiti to Hawaii to Singapore
  19. 19 Name on passport differs from air ticket
  20. 20 Korean Air Executive Resigns Post After Halting Flight Over Snack Service
  21. 21 To select a seat or not>
  22. 22 Using half of a RT ticket
  23. 23 United Flight- Houston/Tokyo
  24. 24 what if we do not continue flight?
  25. 25 Trip Report First time on 787 Dreamliner - great, mostly!
View next 25 » Back to the top