Air Travel Forums

Post New Topic

Recent Activity

  • Announcements:
  • Umbria Writers Needed
    by Emily_D Fodor's Editor | Posted on Jul 16, 15 at 03:13 PM
  • Writers Need for New Zealand Guide
    by Emily_D Fodor's Editor | Posted on Jul 15, 15 at 03:11 PM
View all Air Travel activity »
  1. 1 广†(✎【SFAF9.COM】✎)广† 라이브카지노
  2. 2 广†(✎【SFAF9.COM】✎)广† 월드카지노
  3. 3 My Topic Title广†(✎【SFAF9.COM】✎)广† 코리아카지노
  4. 4 British Airways will enforce carryon rules?
  5. 5 Extra time for customs from Quebec to denver
  6. 6 One-way award travel: are there drawbacks?
  7. 7 Air France Seat Assignment Question
  8. 8 Connection Time from the US to CPT from JNB?
  9. 9 Watch: Passengers learns that plane might have to ditch in Pacific
  10. 10 1 hour 20 min layover in London is it doable?
  11. 11 Long late night layover Dubai (Emirates)
  12. 12 Airline alliance and alliance carrier brand
  13. 13 Showers at LHR's Terminal 5
  14. 14 air canada flight times
  15. 15 Do you check for a flights on time statistics before you choose your flights?
  16. 16 Bangkok to Varanasi
  17. 17 Air France Premium Economy Worth it?
  18. 18 Denied boarding due to visa requirements for Italy
  19. 19 San Francisco to Rome what is the best layover?
  20. 20 No US Flights Using BA Avios
  21. 21 Rome Airport Terminal 3 Fire
  22. 22 Where does a US citizen go thru customs Italy to Toronto?
  23. 23 Baggage Charges/British Air/Vueling
  24. 24 Trip Report A mini-trip for Global Entry Interview
  25. 25 Luggage transfers
View next 25 » Back to the top

Code Share Complication

Jump to last reply

I purchased an airline ticket to fly from New Orleans to Rome from Alitalia. It turned out to be a code share flight on Delta. At the check-in counter with Delta, it was discovered that I had entered my name incorrectly on the ticket; I had reversed my first and last names. Delta could not correct the error because it was an Alitalia ticket, so I had to call Alitalia for help. Alitalia said I was at the airport and they could do nothing about the error. The Delta agent tried to tell Alitalia the reservation was open and a change could be made, but Alitalia refused to help. My family and I had booked a ten-day tour through Italy set to begin the next day. What to do? Delta said that I would have to purchase another ticket, and they would try to secure one for the price I had paid Alitalia. Then I could request a refund from Alitalia. By this time, over an hour had passed. These agents had no idea how to process a new ticket; I requested a supervisor but no one came. Another half hour passed and the agent was still on the phone for assistance with the ticket. My family is now at the gate; the plane is beginning to board - I am at my wit's end when one of the agents comes up with a ticket - three times the price of the original ticket. Yes, she charged me for a walk-up, same day ticket. Not knowing what else to do, I handed over my credit card. I am home now trying to deal with this. I asked Delta for an adjustment on the $2800 I was charged. They refused and offered to request a refund from Alitalia for the unused ticket. Had it been a Delta ticket, the error would have been corrected at the counter. The code share throws a wrench into the mix that no one seems to be able to deal with. It boggles the mind that I paid almost $4000 for an economy ride to Europe. Any ideas on how to deal with this? I have called and written to various departments at Delta, and I have spoken to my credit card company. I need some direction from more seasoned travelers as to how to deal with this airline.

2 Replies |Back to top

Sign in to comment.

Advertisement