Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Bravofly issue
  2. 2 Connecting through Pearson (Europe-USA) on 2 tickets
  3. 3 BA strike through August! Should I book alternate flights?
  4. 4 Air Berlin flight rebooking fiasco
  5. 5 AC Montreal-FCO: scheduling train to Florence
  6. 6 American Airlines to SAS
  7. 7 Suggestion for travel agent just to book flights?
  8. 8 Solo trip to Spain ..then on to London on own???
  9. 9 Best time to buy tix on Southwest
  10. 10 2017 World's Top 100 Airlines Identified
  11. 11 JFK-LHR-Athens. How much time is needed at Heathrow?
  12. 12 procedure to get tourist visa to austria for Indian
  13. 13 How Many Stamps in Your Passport?
  14. 14 Long flight tips and entertainment
  15. 15 Separate tickets with only carry ons -- do I have to go through customs?
  16. 16 Norwegian Airlines in Chicago
  17. 17 How much time do I need to switch planes in CDG
  18. 18 UA Mileage FF Changes
  19. 19 Travel with iPad on International Flight
  20. 20 Is 8 months too early to buy and international plane ticket?
  21. 21 Is it necessary to book a longer layover for this?
  22. 22 Traveling to US through Madrid
  23. 23 El Salvador plane change
  24. 24 Is it worth looking into a travel agent for booking flights?
  25. 25 Cheaper to buy plane ticket in Canada instead of US?
View next 25 » Back to the top

Code Share Complication

Jump to last reply

I purchased an airline ticket to fly from New Orleans to Rome from Alitalia. It turned out to be a code share flight on Delta. At the check-in counter with Delta, it was discovered that I had entered my name incorrectly on the ticket; I had reversed my first and last names. Delta could not correct the error because it was an Alitalia ticket, so I had to call Alitalia for help. Alitalia said I was at the airport and they could do nothing about the error. The Delta agent tried to tell Alitalia the reservation was open and a change could be made, but Alitalia refused to help. My family and I had booked a ten-day tour through Italy set to begin the next day. What to do? Delta said that I would have to purchase another ticket, and they would try to secure one for the price I had paid Alitalia. Then I could request a refund from Alitalia. By this time, over an hour had passed. These agents had no idea how to process a new ticket; I requested a supervisor but no one came. Another half hour passed and the agent was still on the phone for assistance with the ticket. My family is now at the gate; the plane is beginning to board - I am at my wit's end when one of the agents comes up with a ticket - three times the price of the original ticket. Yes, she charged me for a walk-up, same day ticket. Not knowing what else to do, I handed over my credit card. I am home now trying to deal with this. I asked Delta for an adjustment on the $2800 I was charged. They refused and offered to request a refund from Alitalia for the unused ticket. Had it been a Delta ticket, the error would have been corrected at the counter. The code share throws a wrench into the mix that no one seems to be able to deal with. It boggles the mind that I paid almost $4000 for an economy ride to Europe. Any ideas on how to deal with this? I have called and written to various departments at Delta, and I have spoken to my credit card company. I need some direction from more seasoned travelers as to how to deal with this airline.

2 Replies |Back to top

Sign in to comment.

Advertisement