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Changing Dates on United FF award tix

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My husband and I booked FF tickets on United to Italy for October, and returning in early November. We are booked to fly into Venice, and out of Rome to return home.

I need to change/postpone the trip now because, today, my husband had surgery for a hernia. There was some chance he might have a laparoscopy, so I wanted to wait until after today to make any changes or not. But he was not able to have the laparoscopy, nope, traditional surgery, so longer recovery time, :(.

I've looked on United's website about changing award tickets, and see that we can change the dates for 75.00 if it's 21 or more days out.
Wondering if anyone's done this before?
A few questions -
Is it 75.00 per ticket, or per trip?
Since my husband cant go for medical reasons, is there a possibility I can have the fee waived? (I'm not going to die on that horse, but it would be nice to not have to pay the fee, but not a huge deal)

And I'm assuming we can lengthen, or shorten, the duration of the trip as long as we keep the same origin/arrival and departure cities?

Thanks!
(and yes, I'll call United but wanted to see if anyone's had any experience with this, and how difficult or easy it will be to make the changes.)

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