Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 http://supplementch3mistry.com/chantel-st-claire-ca/
  2. 2 International arrival - easiest airport for connection?
  3. 3 Checked Luggage on Separate Tickets
  4. 4 Carry on
  5. 5 LAX Terminal Reshuffle
  6. 6 WestJet to add budget line
  7. 7 JetBlue Hub in Fort Lauderdale
  8. 8 gate distance
  9. 9 When can the pilot turn off the fasten seatbelt sign
  10. 10 Luggage Newark - Houston - Belize and back
  11. 11 Luggage tag
  12. 12 Premium Economy - Air France vs Lufthansa
  13. 13 Departing FCO
  14. 14 carryon fee on international flights?
  15. 15 Incomplete first name on international ticket
  16. 16 FCO - CDG - SFO connection
  17. 17 Medication Sleep Aid for 30+ Hours Travel
  18. 18 Changing terminals in Philadelphia
  19. 19 AirAsia not accepting payment
  20. 20 enough time for this flight?
  21. 21 live in Seattle and dreaming of London? Norwegian arrives Sept!
  22. 22 5 hour layover in Toronto (YYZ). Can I leave airport?
  23. 23 Passport suffix
  24. 24 Separate tickets with only carry ons -- do I have to go through customs?
  25. 25 Check your electronics or fly American
View next 25 » Back to the top

Caution while booking a ticket on rcg.se

Jump to last reply

I booked a ticket from CLT (India) to GOT (Sweden) via Oman Airways on rcg.se website and had to cancel it after two weeks. RCG has an obsolete cancellation policy where they practically do not refund any money on cancelling a cancelable ticket. I looked up their website and first found a note (https://support.rcg.se/index.php?/Knowledgebase/Article/View/51/1/angerratt-pa-min-resa) saying “Once the payment is completed, it is the airlines' rules governing existing rebooking and cancellation”. I made out from this statement that they give the refund according to the airline’s cancellation policy. With this information, I proceeded to cancel my ticket. RCG cancelled the ticket but I did not receive any email confirmation whatsoever. The next day, I rang up the RCG customer care, and waited for around 2-3 hours in queue to connect to an agent. The instructions to connect to an agent were all in Swedish and as a non-Swede, I had a hard time to follow the instructions. Upon getting connected, the agent gave me near useless information, and told me to call back again the next day. I was agitated at their response, so he asked me to call in the evening. So, I called back in the evening, waited in queue for an hour or so, and finally got connected to a senior agent, only to realize that I will not be refunded any money on my trans-continent, refundable ticket. They claim on their website that refundable tickets are available on payment of insurance, but strict conditions apply. The refund will be given in special circumstances only to Scandinavian citizens who are unable to travel because of sickness and have a medical certificate (However, they allow all nationals to pay the insurance, but you get the refund only if you are a sick Scandinavian). Furthermore, it is impossible to do a name change on a booked ticket.

I lost 4700 kr in booking the ticket and an entire working day waiting for and talking with the agents.
Please do not be deceived by the few kronors of discount offered on the tickets sold at RCG, and instead book your flights at some other legit websites.

4 Replies |Back to top

Sign in to comment.

Advertisement