Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Consolidators for Biz Class - has any one used one?
  2. 2 How to figure out the cost of a trip when purchasing insurance.
  3. 3 Medication Sleep Aid for 30+ Hours Travel
  4. 4 Miami International Airport
  5. 5 Trip Report T4 (AA) remodel at LAX
  6. 6 What should I know about flying Southwest?
  7. 7 Complimentary upgrades on Delta with companion
  8. 8 Question on checkin for international
  9. 9 travelling with ensure
  10. 10 BA not to fly to serve anymore.
  11. 11 Connection time
  12. 12 Flight from Athens to Santorini?
  13. 13 Connecting in Toronto for return to US
  14. 14 Award travel and fees
  15. 15 Arlanda connecting flight Intl to oslo Customs??
  16. 16 PHL layover
  17. 17 Is there a best day to book an international flight? a best day to fly?
  18. 18 searching for flights on Kayak
  19. 19 PHL-CDG airline change with checked bags (less than 2 hrs) HELP!!!
  20. 20 U.K. Registered Traveler vs Fast Track
  21. 21 Booking with airline vs. Orbitz or Priceline
  22. 22 Which site to use (or not) to book airfare
  23. 23 Purchasing third coach seat for two passengers on international flight
  24. 24 Renewal of Global Entry
  25. 25 added cost on BA tickets
View next 25 » Back to the top

Caution while booking a ticket on rcg.se

Jump to last reply

I booked a ticket from CLT (India) to GOT (Sweden) via Oman Airways on rcg.se website and had to cancel it after two weeks. RCG has an obsolete cancellation policy where they practically do not refund any money on cancelling a cancelable ticket. I looked up their website and first found a note (https://support.rcg.se/index.php?/Knowledgebase/Article/View/51/1/angerratt-pa-min-resa) saying “Once the payment is completed, it is the airlines' rules governing existing rebooking and cancellation”. I made out from this statement that they give the refund according to the airline’s cancellation policy. With this information, I proceeded to cancel my ticket. RCG cancelled the ticket but I did not receive any email confirmation whatsoever. The next day, I rang up the RCG customer care, and waited for around 2-3 hours in queue to connect to an agent. The instructions to connect to an agent were all in Swedish and as a non-Swede, I had a hard time to follow the instructions. Upon getting connected, the agent gave me near useless information, and told me to call back again the next day. I was agitated at their response, so he asked me to call in the evening. So, I called back in the evening, waited in queue for an hour or so, and finally got connected to a senior agent, only to realize that I will not be refunded any money on my trans-continent, refundable ticket. They claim on their website that refundable tickets are available on payment of insurance, but strict conditions apply. The refund will be given in special circumstances only to Scandinavian citizens who are unable to travel because of sickness and have a medical certificate (However, they allow all nationals to pay the insurance, but you get the refund only if you are a sick Scandinavian). Furthermore, it is impossible to do a name change on a booked ticket.

I lost 4700 kr in booking the ticket and an entire working day waiting for and talking with the agents.
Please do not be deceived by the few kronors of discount offered on the tickets sold at RCG, and instead book your flights at some other legit websites.

4 Replies |Back to top

Sign in to comment.

Advertisement