Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Transferring in Beijing to Hong Kong
  2. 2 Getting Global entry interview appointment
  3. 3 Miami Airport-clearing customs question
  4. 4 What should I know about flying Southwest?
  5. 5 Heathrow: Can I make it?
  6. 6 Atlanta Immigration & Customs
  7. 7 Renewal of Global Entry
  8. 8 IAD connection time of 1 hour 5 minutes for flight to Copenhagen.
  9. 9 More cheap transatlantic flights coming
  10. 10 Complimentary upgrades on Delta with companion
  11. 11 Do you get miles with upgraded Econ. fare
  12. 12 UA New (?) Economy Class Fare
  13. 13 Ideas for stop over from MAUI to BOS
  14. 14 Wedding + Honeymoon (Toronto / Sao Paulo / Male)
  15. 15 Documents for E-tickets?
  16. 16 Qantas A380 vs 744 in economy
  17. 17 Enough time
  18. 18 Trip Report Flight Review – Vancouver to Hong Kong – Air Canada – Business Class
  19. 19 American Airines - Bad plane going; No plane coming back
  20. 20 Fare searches with flexible dates.
  21. 21 BA economy premiun seats
  22. 22 BA not to fly to serve anymore.
  23. 23 JFK Time Between Terminals?
  24. 24 British Airways headphones/earbuds
  25. 25 Book inter-Europe as part of open-jaw?
View next 25 » Back to the top

Capital One Miles card - problem buying tickets

Jump to last reply

Wondering if others have experienced this, and what you did about it.

About a month ago I bought online tickets to Taca Airlines. The card didn't go through, and I ended up using another credit card. Capital One called me with a fraud alert. I cleared it, and then complained and had them transfer it back to Capital One for no charge. I told them I was going to buy tickets again next month, and should I call first? They said no, that wouldn't be necessary.

So, with some trepidation, I bought tickets online again a couple days ago through Air Berlin. This, time, it looked like the transaction went through and I was given a confirmation number. Capital One called me again, telling me there was another fraud alert and the transaction was declined. They advised me to redo the purchase. I did. While it seems that the second transaction went through, and they were paid, Air Berlin considers the first one "canceled" and charged us a fee (about $160). I don't know how they'll get the fee; the transaction was denied and Cap One said they wouldn't pay it. I emailed Air Berlin about it and am hoping it doesn't cause problems.

Cap One finally told me that yes, it would be best to call them first before I use a foreign airline to buy tickets online. But they seemed nervous giving me that advice, like it's against company policy or something.

I know fraud is a problem, but I've bought lots of tickets on Cap One, just not in the last couple years. Anyone else having these issues? Both times it caused a big headache.

2 Replies |Back to top

Sign in to comment.

Advertisement