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    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
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can not Refund Turkishs airlines with another credit card or cash

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I bought the domestic flight tickets of Turkish Airlines with my American bank account. and now i left The States so i canceled my bank account before i left the country. then I realized I couldn't make it to the trips in Turkey (Istanbul - Bodrum for round trips tickets) anymore. so I went to The Turkish Airlines Head Office in Taksim Square (Istanbul) to do cancellation and refund. Staffs there canceled my flights but I have to call to the Call Center for refund since I dont use that bank account anymore.

So i called I had to talk to many call center took me an hour for waiting and I talked to them just few mins. 1 staffs from customer service said I have to go back to the office that I canceled my flights and I could get a refund money in cash. I went back to the office next day in the morning. I talked to staffs there and they said I need a paper from Bank in America to confirm that I used to have that bank account and now I closed but Bank of America can not do anything. This bank doesnt do any paper and send to customers with Email. even can not do anything after the customers closed the bank account because they dont have enough information about customers to verify the bank account! so it mean I CAN NOT get any paper from Bank of America.

I called back to Turkish Airlines Customer Service to ask any other solution could they do or I could do to get my money ( 561 Liras, 8,404 Thai Baht, 260 US Dollars or 195 Euros) back. But they dont have any other solution. I can only have the same bank account or get a prove paper from bank account or... I lost my money... which mean I LOST MY MONEY

THIS TURKISH AIRLINES has really AWFUL customer services. They dont know how to find other solutions for customers to keep customers feel happy to traveling around the world with

so I would recommend to you who are reading this... dont buy ticket from this airlines staffs are not really nice in the airplanes. They dont have service mind which mean they should not be the flight attendance and customer service since they can not find any other way to solve the problem while other airlines could do the refund with money... They should not be the 3 biggest airlines in Europe anymore

HIGH RECOMMEND DO NOT BUY TICKETS AND FLY WITH TURKISH AIRLINES

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