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British Airways/Expedia Disaster

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Don’t use EXPEDIA or fly on BRITISH AIRWAYS—unless you want to be left stranded on the other side of the world with no way to get home!!!! We flew to Barcelona to take a Mediterranean cruise, and our return trip was: Barcelona – Geneva; Geneva – London; London –Phoenix. We made our reservations through Expedia. The Barcelona – Geneva leg was on an airline called Vueling (contractor for Iberia, according to our tickets) and the rest of the trip was on BA. Our Vueling flight was late due to mechanical difficulties. Therefore, we had 15 minutes to make our connection in Geneva. This proved to be impossible because we had to change terminals and because Vueling had refused to issue our boarding passes for the BA flights. That’s when the “fun” began. BA refused to honor our reservation and ultimately cancelled it. They blamed Vueling and Vueling blamed BA, and both blamed Expedia. We spent FOUR HOURS on the phone with Expedia and all they did was put us on hold and blame BA! We ultimately had to buy tickets on KLM to get home. We requested that Amex reverse the charge our tickets and also filed a claim with Allianz (travel insurance) for all the associated expenses and the outcome on both is still pending. Here are the details. Please share!

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