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British Airways Charges for Transfer from Gatwick to Heathrow

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I booked my tickets from Philadelphia to Bologna, Italy over two months ago. I got a decent deal on them bc I was willing to make the Heathrow/Gatwick connection. Today I called BA to confirm that there would be no problem with the ground transportation and they informed me that it would now cost be 14 pounds EACH WAY for the ground transportation. I am so angry because when I booked my ticket they said it would be free and I didn't book a ticket from PHL to Heathrow and from Gatwick to Bologna, I booked a ticket from Philadelphia to Gatwick. I think if they sold me that ticket they should pay for my transportation. Anyone have any ideas how I can get them to pay or any experience with the new system?

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