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Bravofly is a scam - beware

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I booked a flight with them last May. The airline made a change by the end of June and I got notified. I had the choice to accept or deny the change, which I denied. Bravofly neither responded nor communicated to me that they confirmed as if I accepted the change. I tried to call their number during business hours and It just hangs. I called the airline directly and they were happy to assist.

Fast forward,10 days ago, I got a notice that my flight was cancelled. I responded immediately to get a refund. Now they are saying that if I were to choose a full refund back to my original credit card, they will only submit a refund request for 2986.00 US Dollars out of the amount of 3052.44 US Dollars that I paid. Adding insult to injury, they said the refund is not "guaranteed" (even if the flight was cancelled altogether) and it could take months to process, if ever! Again, I called the airline's customer care, and they affirmed to me that I as soon as they get the refund request from the agent they will process it instantaneously. Abviously, Bravofly is playing the bully here.

Needless to say, there is no refund in sight till now. And no status update from their customer service.

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