BarSmith

This is very SCAM WEBSEITE BE CAREFUL THEY TRYING TO TAKE YOU MONEY

Last night . I had tried to book the ticket with you . But the problem is when i paying i click cancel to book coz i have a problem with the credits card that i using .

After i click cancel for refuse paying i got the email confirmation then i call bravo fly in au and they not give the money back ! What the hell wrong is this ??? I had CLICK to CANCEL THE PAYMENT BUT WHY I HAVE TO PAID AND CONFIRM ???

Then I contact them in AU with 8 hours they said they not refund me because the airline is not , which is BULLL$#*! !!! coz i called the airline and they will charge me just $50

Bravofly sent me email that no refunded and my ticket is valid anyway ! How ??? It's another 4 months to go . This is very bad sSCAMMER AND I WILL NOT STOP TO LET EVERYONE KNOW !!!

My booking is 293008205 to show you all that i'm not fake !

Tip for consumers: 1 click 4 all your money !

eliztravels2

This story sounds a little 'fishy' but as this is not the first time we have heard serious complaints about Bravofly on this forum I'm inclined to believe you have been treated badly. Have you contacted your credit card company and asked them to cancel an unauthorized transaction?

Odin

It sounds fishy because it is fishy. Confirmation emails and booking numbers are only generated after purchase. Sounds like you wanted to back out of the transaction after purchase was made which was too late.

NewbE

Well, it's a good warning to pay close attention as to whether any part of a reservation is refundable after booking. Many airlines and reputable travel websites also *sometimes* offer a brief cancellation without penalty window after booking--less than 24 hours, usually. This kind of detail is worth researching... before booking, ideally!

Bravofly

Dear BarSmith,

We are sorry that you have had cause to complain regarding your booking. Unfortunately the booking was confirmed on our side and we did not receive any notification of a cancellation request until your telephone contact the day after booking.

So far the airline has confirmed to us that the ticket is non-refundable but we will check again in light of the information you posted above and will be in touch.

Kind regards, Sofia

jacketwatch

If Bravofly doesn't refund the money minus the cancellation fee that the airline says you owe then you can always put a dispute with your cc company.

Though this does sound strange there are multiple complaints about Bravofly.

Let's see if they help you.

jacketwatch

http://www.worldairlineawards.com/Aw...irline2014.htm

jacketwatch

Opps! Wrong C/P.

jacketwatch

http://www.complaintsboard.com/bycom...y-a254024.html

eliztravels2

Some interesting reading in the link you provided, jacketwatch. The OP's complaint is there, and also another one in which a Bravofly customer relates the identical problem as the OP: an attempt at an online booking, a message that the credit card isn't accepted, a click to cancel, later discovery that the flights have been booked, and no refund from Bravofly.

jacketwatch

If you Google Bravofly reviews you will find a good number of links which have mostly neg. reports.