Air Travel Forums

Start a new topic Change Forum
Advanced search

Bereavement fare bravo- United Airlines

Jump to last reply

As an extremely loyal AA customer, it's hard for me to write up a complimentary post for United Airlines (I ditched them in 2002 after years of loyalty because of shoddy service). However, I learned today that I needed to book a fare for a wake and funeral on Tuesday/ Wednesday in Chicago (flying out of Los Angeles) and completely exhausted my resources searching online and over the phone for the most economical fare.

The lowest cost ticket was out of Long Beach flying jetBlue at $427 (incl taxes), but the schedule wasn't "perfect" with my job. AA, UA, Continental, NW, etc. lowest ave fare is $700. AA's "bereavement" fare was as expensive as the lowest fare I found online anyway ($668+taxes=$708), Continental's bereavement policy is 5% off tickets up to $1K (yippee coulda saved $35!), jetBlue doesn't offer bereavement fares, NW was $872 for bereavement fare- even more expensive than their web fare by a lot!.

United on the other hand posts on their site that you should call and speak with an agent re. bereavement fares. I did, and spoke with a very helpful, courteous agent (presumably in India) and the fare was $200 less than the cheapest fare on united.com. He was helpful in finding a flight that fit my schedule- offered me several options without me even having to ask- and even offered empathy. When I asked if the fare included any additional fees for booking over the phone he told me that United waves those fees in these situations. So nice!

This transaction makes me consider giving United another chance. We'll see what the experience is like when I fly....

(Required information is name of deceased, relation, funeral home name, funeral home phone number, and director's name.)

13 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Air Travel activity »
  1. 1 Turkish airline denying boarding and not fly us to final destination
  2. 2 What are Level 1 and, especially, Level 2 on AmAirlines Advantage tickets?
  3. 3 Travellers Beware of Online Tricks!
  4. 4 787-9 Dreamliner
  5. 5 Air New Zealand and Virgin Australia Baggage Limits
  6. 6 La Compagie
  7. 7 Biz lounge in Toronto
  8. 8 Which is better-Quatar or Emirates?
  9. 9 Passengers in fight over reclined seat
  10. 10 Flying business class, friend in economy
  11. 11 Baggage transfer on two separate tickets
  12. 12 Does O'Hare Terminal 5 have Special TSA Precheck for Security?
  13. 13 Dubai 96 hour transit visa
  14. 14 Best seat AA transcon Airbus - first Class
  15. 15 90 minutes at Brisbane airport - enough time?
  16. 16 Hotels around JFK Airport
  17. 17 Best time to redeem AA miles?
  18. 18 Get a refund or credit for economy United tkts?
  19. 19 Questions about: Open Ended Airplane Ticket?
  20. 20 Flying from East Coast to Italy - Strategy for Cheap Flights?
  21. 21 Ins and Outs of Paying for Extra Legroom in Coach
  22. 22 HELP ME TO CHOOSE A BEST CONNECTION TO AVOID ROAMING CHARGES IN AUSTRALIA
  23. 23 Where are All The After Labor Day Airfare Sales to Europe?
  24. 24 Virgin Australia VS OneTravel
  25. 25 San Francisco to East Coast-morning or red eye?
View next 25 » Back to the top