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BA won't honor points on flt from Vienna to LHR...

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Anyone run into BA refusing to let us fly on points from Vienna to London?

They have advised us to book and pay for a flight on another airline to get us to LHR
to get our BA BC onward a cost of around 700.Cdn.

Can't understand why they won't put this first leg on points but if is legit would it be a
good idea to train to a city where they will let us use points to get to LHR. Whole
thing sounds crazy - and at 220,000 points surely a mistake by the agent(s).

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