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Assistance for disabled person at the SMF airport/new terminal

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A friend who needs a wheelchair has been told that she can get one only at the check-in desk, which is on the floor above the good-sized lobby and means a lengthy walk with a carry-on, cane, and one piece of luggage. This strikes me as a very unhelpful way to accommodate people with disabilities. Does anyone have experience at this airport and know how to handle the problem?

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