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Any helpful hints on wheelchair transports in airports?

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My Dad recently had to fly into a large airport so I requested a wheelchair for him and his brother. They're both in their late 70's and have mobility problems. The airline noted it on his reservation (which I have a copy of ) but they didn't have a wheelchair at the gate for either of them.

He ended up walking with the two others that were with him and they flagged down one of those golf carts and they got a ride that way. I told him he should have reminded one of the flight attendants on the plane that they needed wheelchair transports.

Does anyone have any helpful hints to prevent this from happening in the future?

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