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    by mkataoka Fodor's Editor | Posted on Nov 28, 16 at 01:31 PM
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American Airlines....thank you!

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A few weeks ago I returned to my home on an American Airlines flight. When I checked in, the agent would not allow me to check one of my bags and I had to leave it behind. When I got home, I wrote a very polite, detailed letter to AA detailing what had happened and copied the portions of my original ticket with my baggage allowance and their web site with the baggage allowance. Within a day or two of finally getting my letter to the correct email address, I received a message saying that they indeed had "dropped the ball" and apologized and gave me a bunch of frequent flyer miles for my inconvenience. Although it doesn't get my stuff to me, it is satisfying to be acknowledged as having been right.

We are all quick to complain, but need to also share good experiences/outcomes. But in the future I will travel with a copy of the current baggage allowances!

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