Air Travel Forums

Start a new topic Change Forum
Advanced search

American Airlines runined our vacation

Jump to last reply

I am still stunned that this actually happened to us and have finally calmed down enough to submit a complaint to AA's customer service department.

I went online to print out boarding passes for our much anticipated vacation 8/29, the day before departure. I was unable to do so after multiple attempts so called for assistance.

I was passed from agent to agent (3x) and then to a first level supervisor as I was told there was an "issue" with my reservation.

I was transferred to Susan White, a senior supervisor based in RTP.

I was on the phone a total of 1 hour and 47 minutes. Susan explained that I had no reservation. Her research showed that the supervisor who was involved in assisting me last phone call with American (it was a reissue situation and the first two agents I spoke with gave me conflicting pricing information so I asked to be sent to a supervisor to get someone who actually knew what they were doing) created the reservation, assigned extra charge seats and collected my additional payment. However, she neglected to complete the last stage of this process and submit the reservation.

Due to her error, we were unable to take our trip to Jamaica. We have lost vacation time, paid resort cancellation penalties, lost our prepaid private transfer, lost our purchased passes for Club MoBay and their meet and greet program.

Ms. White was gracious and apologized profusely for this huge error on American's part. She was however, unable to accommodate us on that flight as the seats were all sold out.

I expect AA to provide compensation for our lost vacation.

57 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Air Travel activity »
  1. 1 Transfer time in CDG for different tickets
  2. 2 Wow airlines discount flights to London from US
  3. 3 Trip Report Gimpy Geezer and Wife Fly Air France A380 Premium Economy from DC to Europe
  4. 4 Best Airline to Fly to Singapore?
  5. 5 Singapore Stopover Holiday - Which Leg?
  6. 6 United/Lufthansa - no miles credit for the Lufthansa legs?
  7. 7 Rome Airport Luggage Storage
  8. 8 Booking Annoyance
  9. 9 Delta 767-300ER vs. USAir A300-200 Business Class
  10. 10 Considering an Around-the-World ticket
  11. 11 Virgin Atlantic to LHR in economy - any opinions?
  12. 12 United Four Across in Biz Class
  13. 13 Anyone used webjet.com?
  14. 14 Taxes and carrier-imposed fees - EXORBITANT!
  15. 15 Using Award Tickets: things can be flexible at the airport...
  16. 16 Arrival at SFO
  17. 17 American Airlines awards
  18. 18 Delta?
  19. 19 Suggestions for non-English-speaking travellers at London Heathrow Airport
  20. 20 Delayed Luggage
  21. 21 Ryanair puts on airs
  22. 22 Passengers in fight over reclined seat
  23. 23 Which is better-Quatar or Emirates?
  24. 24 Flying from East Coast to Italy - Strategy for Cheap Flights?
  25. 25 Seat selection help Korean Air
View next 25 » Back to the top