Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 avast Installation renewal CONTACT ☎1800 681 7208 avast Tec*h supp0rt 24/7
  2. 2 United or Air France? (Business class)
  3. 3 Global Entry application status question
  4. 4 Customs question
  5. 5 Royal Air Moroc Reviews
  6. 6 "under the seat space"
  7. 7 United Mileage plus upgrade waitlist?
  8. 8 Contact # for Delta
  9. 9 Using american voucher
  10. 10 Beware the Frankfurt Airport
  11. 11 Can a person buy two seats on the same flight for just
  12. 12 Southwest boarding
  13. 13 is RMB necessary for layover in Chinese airport
  14. 14 BUD to ZRH to USA
  15. 15 Starting my Planning
  16. 16 Another kid-on-the-plane story
  17. 17 Heathrow Terminal 5
  18. 18 RE minimum transfer time Schiphol!
  19. 19 What has become of AA flights to Europe? All BA now.
  20. 20 Transfer to Vermont from JFK
  21. 21 UA Carry-On Policy
  22. 22 Has using FF miles on AA got a lot harder?
  23. 23 Customs and Connection Times
  24. 24 BA short turnaround time
  25. 25 Best airport lounge at Narita?
View next 25 » Back to the top

American Airlines runined our vacation

Jump to last reply

I am still stunned that this actually happened to us and have finally calmed down enough to submit a complaint to AA's customer service department.

I went online to print out boarding passes for our much anticipated vacation 8/29, the day before departure. I was unable to do so after multiple attempts so called for assistance.

I was passed from agent to agent (3x) and then to a first level supervisor as I was told there was an "issue" with my reservation.

I was transferred to Susan White, a senior supervisor based in RTP.

I was on the phone a total of 1 hour and 47 minutes. Susan explained that I had no reservation. Her research showed that the supervisor who was involved in assisting me last phone call with American (it was a reissue situation and the first two agents I spoke with gave me conflicting pricing information so I asked to be sent to a supervisor to get someone who actually knew what they were doing) created the reservation, assigned extra charge seats and collected my additional payment. However, she neglected to complete the last stage of this process and submit the reservation.

Due to her error, we were unable to take our trip to Jamaica. We have lost vacation time, paid resort cancellation penalties, lost our prepaid private transfer, lost our purchased passes for Club MoBay and their meet and greet program.

Ms. White was gracious and apologized profusely for this huge error on American's part. She was however, unable to accommodate us on that flight as the seats were all sold out.

I expect AA to provide compensation for our lost vacation.

57 Replies |Back to top

Sign in to comment.

Advertisement