Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Avoid Alpha Flight Guru or be stranded somewhere and pay the price!
  2. 2 No US Flights Using BA Avios
  3. 3 Transit from Newark to La Guardia: 4 h is enough?
  4. 4 AMS -> FRA -> LAX (55 minutes enough?) - Lufthansa
  5. 5 "Often delayed by 30+ minutes"
  6. 6 London to DC through JFK
  7. 7 What happens to all those empty "Economy Plus" seats?
  8. 8 More Atlantic competition
  9. 9 13 hrs. in Korea
  10. 10 Airlines Under Scrutiny
  11. 11 JFK and killing time during layover
  12. 12 Smaller carry on bag sizes coming?
  13. 13 Cooler as checked luggage?
  14. 14 Atlanta to Rome to Marseille
  15. 15 Jet Blue starts charging for first checked bag
  16. 16 HELP PLEASE
  17. 17 Wizz Air-thoughts?
  18. 18 My horrible experience with Bravofly, Singapore Airport and Xiamen Airlines
  19. 19 Cheapest Airline BNA-ATL
  20. 20 My name on my passport is spelt different to my airline ticket.
  21. 21 immigration
  22. 22 Boston-Istanbul via Turkish Air
  23. 23 Luggage mysteries
  24. 24 Can we use a UA club one-time pass if we're flying a different airline?
  25. 25 Very early morning transporation to OAK
View next 25 » Back to the top

American Airlines runined our vacation

Jump to last reply

I am still stunned that this actually happened to us and have finally calmed down enough to submit a complaint to AA's customer service department.

I went online to print out boarding passes for our much anticipated vacation 8/29, the day before departure. I was unable to do so after multiple attempts so called for assistance.

I was passed from agent to agent (3x) and then to a first level supervisor as I was told there was an "issue" with my reservation.

I was transferred to Susan White, a senior supervisor based in RTP.

I was on the phone a total of 1 hour and 47 minutes. Susan explained that I had no reservation. Her research showed that the supervisor who was involved in assisting me last phone call with American (it was a reissue situation and the first two agents I spoke with gave me conflicting pricing information so I asked to be sent to a supervisor to get someone who actually knew what they were doing) created the reservation, assigned extra charge seats and collected my additional payment. However, she neglected to complete the last stage of this process and submit the reservation.

Due to her error, we were unable to take our trip to Jamaica. We have lost vacation time, paid resort cancellation penalties, lost our prepaid private transfer, lost our purchased passes for Club MoBay and their meet and greet program.

Ms. White was gracious and apologized profusely for this huge error on American's part. She was however, unable to accommodate us on that flight as the seats were all sold out.

I expect AA to provide compensation for our lost vacation.

57 Replies |Back to top

Sign in to comment.

Advertisement