Air Travel Forums

Start a new topic Change Forum
Advanced search

American Airlines runined our vacation

Jump to last reply

I am still stunned that this actually happened to us and have finally calmed down enough to submit a complaint to AA's customer service department.

I went online to print out boarding passes for our much anticipated vacation 8/29, the day before departure. I was unable to do so after multiple attempts so called for assistance.

I was passed from agent to agent (3x) and then to a first level supervisor as I was told there was an "issue" with my reservation.

I was transferred to Susan White, a senior supervisor based in RTP.

I was on the phone a total of 1 hour and 47 minutes. Susan explained that I had no reservation. Her research showed that the supervisor who was involved in assisting me last phone call with American (it was a reissue situation and the first two agents I spoke with gave me conflicting pricing information so I asked to be sent to a supervisor to get someone who actually knew what they were doing) created the reservation, assigned extra charge seats and collected my additional payment. However, she neglected to complete the last stage of this process and submit the reservation.

Due to her error, we were unable to take our trip to Jamaica. We have lost vacation time, paid resort cancellation penalties, lost our prepaid private transfer, lost our purchased passes for Club MoBay and their meet and greet program.

Ms. White was gracious and apologized profusely for this huge error on American's part. She was however, unable to accommodate us on that flight as the seats were all sold out.

I expect AA to provide compensation for our lost vacation.

57 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcement: Writers Needed for Morocco Guidebook
    by Emily_D Fodor's Editor | Posted on Apr 11, 14 at 05:51 PM
View all Air Travel activity »
  1. 1 Don't fly UNITED Airlines...they are pirates
  2. 2 Layover Time
  3. 3 UNITED Airlines does not recognize Star Alliance Gold Status Benefits
  4. 4 Help: Transit through Frankfurt on way to Turkey (from US)
  5. 5 Delta in Amsterdam
  6. 6 MAKING CONNECTION CDG - 3 HOURS
  7. 7 United Airlines
  8. 8 Best Time to Buy II: The Domestic Question
  9. 9 Beware of Bravofly
  10. 10 AA FF Miles to Europe and Asia
  11. 11 Turkish Airlines in the UK
  12. 12 Recent experience with TSA pre-check
  13. 13 International flight to domestic connection at Atlanta Airport
  14. 14 Has anyone had experience with Iflybusiness.com?
  15. 15 airlines drop fares on tues or wed.
  16. 16 Baggage and two separate tickets
  17. 17 When to buy tickets
  18. 18 Business class discounted brokers. Fly with class.com
  19. 19 Toronto Airport - Sheraton Gateway Hotel for a long layover?
  20. 20 TSA hand wipe
  21. 21 Delta question?
  22. 22 Layover in London
  23. 23 AAdvantage DevAAluation
  24. 24 Transit in Dubai Airport Terminal 3
  25. 25 British Air or Air France
View next 25 » Back to the top