Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Layover information
  2. 2 Reviews of Aer Lingus
  3. 3 Ditching second and third legs on a one-way ticket
  4. 4 British Airways/Expedia Disaster
  5. 5 Can I upgrade on Alitalia if I'm on a Delta codeshare ticket?
  6. 6 British Airways will enforce carryon rules?
  7. 7 Trip Report Singapore to Frankfurt – Singapore Airlines – Business Class
  8. 8 Air Canada compensation for delayed flight?
  9. 9 No US Flights Using BA Avios
  10. 10 Boeing 787
  11. 11 Lufthansa and United mileage Plus Card
  12. 12 Small seats - big passengers
  13. 13 Travel to London/Paris/Rome
  14. 14 Connection in AMS from Delta to KLM
  15. 15 Swapped name-surname on ticket
  16. 16 Trip Report A mini-trip for Global Entry Interview
  17. 17 Oversized carryon
  18. 18 Air travel within Europe.
  19. 19 United ticket (016), Lufthansa flights, NO miles?
  20. 20 United Club Heathrow
  21. 21 1 hour 20 min layover in London is it doable?
  22. 22 Air France business class- which flights have flat beds?
  23. 23 problems flying SAS to Copenhagen August?
  24. 24 Air France Premium Economy Worth it?
  25. 25 Air France 027 flat bed business seats in fall, old seats summer?
View next 25 » Back to the top

American Airlines runined our vacation

Jump to last reply

I am still stunned that this actually happened to us and have finally calmed down enough to submit a complaint to AA's customer service department.

I went online to print out boarding passes for our much anticipated vacation 8/29, the day before departure. I was unable to do so after multiple attempts so called for assistance.

I was passed from agent to agent (3x) and then to a first level supervisor as I was told there was an "issue" with my reservation.

I was transferred to Susan White, a senior supervisor based in RTP.

I was on the phone a total of 1 hour and 47 minutes. Susan explained that I had no reservation. Her research showed that the supervisor who was involved in assisting me last phone call with American (it was a reissue situation and the first two agents I spoke with gave me conflicting pricing information so I asked to be sent to a supervisor to get someone who actually knew what they were doing) created the reservation, assigned extra charge seats and collected my additional payment. However, she neglected to complete the last stage of this process and submit the reservation.

Due to her error, we were unable to take our trip to Jamaica. We have lost vacation time, paid resort cancellation penalties, lost our prepaid private transfer, lost our purchased passes for Club MoBay and their meet and greet program.

Ms. White was gracious and apologized profusely for this huge error on American's part. She was however, unable to accommodate us on that flight as the seats were all sold out.

I expect AA to provide compensation for our lost vacation.

57 Replies |Back to top

Sign in to comment.

Advertisement