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Airlines don't get that married couples can have different last names

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I get so frustrated with the airlines sometimes. Twice, my husband and I have had an airline mess up our ticketing because I didn't change my name to his. On one occasion, we were forced to change flights during a layover due to a weather delay, and when they reissued the tickets, they split our reservations such that we were assigned separate confirmation numbers. Given I was Premium status and he wasn't, it meant he was shut out of free economy plus. I tried to convince the agent, but she was very over-worked on a bad-weather night in Chicago and said she couldn't do anything.

On the other occasion, I entered my own last name - which obviously I know - but the airline ticketed me with his surname. How that could even happen I have no idea. We didn't discover it until the day before the flight (my bad for not checking), but it seemed an odd error. Lesson learned.

This is largely a venting post, but has anyone else experienced similar situations?

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