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Airline Lost Return Reservation

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I’m posting this in hopes that someone may have additional advice. We booked round trip flights to Spain to visit family. We had problems checking in on the original flights. American Airline agent thought it was due to my husband and son having the same name. We considered this unusual because we have flown together many times (on the same airlines) and both have different passports (obviously) and different middle names. She finally referred us to the Iberia agents in our connecting flight after trying for 2 hours. The Iberia agent had problems as well and even tried reissuing the tickets. After about 2 hours, they were finally able to check both husband and son into the flight but the Iberia agent said “I’m doing something I shouldn’t do” and handwrote the ticket number on one of our boarding passes. Fast-forward to a week later, we arrive at the airport in Spain to return home and they can’t find husband or son’s return reservations. After anxious hours in the airport there, the agent directed us to purchase new tickets home. It appeared that the original agent had lost our reservations. Unfortunately, our original flights were booked and we had to leave the next day. The cost of these new tickets – over 5600 Euros or $7500. We’ve been home for over a month and in this time I’ve contacted Iberia Airlines, American Airlines (original tickets were booked through American) Better Business Bureau and even Chris Elliott to help get a refund on these payments. I can’t dispute the credit card charges on the tickets home because we actually received the service. American says that they were forwarded our request to the refund department but you can’t speak to anyone there. All you get is the heavy call volume message. Does anyone have additional advice or should I continue on the same path that I’ve been?

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