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Air New Zealand just called me to advise my flight would be late

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I've flown a lot over the years and I and can only remember an airline calling me once to advise of a delay (and I figured that was because it was Business Class on Singapore Airlines).

I'm not thrilled about the delay, but really pleased about the phone call. Not only did it save us sitting at the airport for an extra 2.25 hours, the woman who called also moved us to a later connecting flight. Great service.

I can't imagine a US based airline calling under similar circumstances, but maybe I'm wrong - do airlines generally call customers when a flight is delayed? Do they send text messages? (I'm cell phone free so I have no idea).

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