Air Travel Forums

Post New Topic

Recent Activity

View all Air Travel activity »
  1. 1 Trip Report Peluang bisnis dan bisnis di tahun 2017
  2. 2 Combining star alliance tickets if purchased separately.
  3. 3 how to use rewards for upgrades
  4. 4 Lufthansa luggage limitations
  5. 5 Tramadol
  6. 6 easyJet westard-ho
  7. 7 Help with JFK to VTE flights
  8. 8 Transiting through FRA
  9. 9 Best time to book internationsl flights on United, using FF miles
  10. 10 Why is Malaysian air SO HIGH!!
  11. 11 Air Berlin Going Out of Business
  12. 12 question about changing terminals
  13. 13 Customs/Baggage Claim in Athens Greece Question
  14. 14 Group Travel on Southwest
  15. 15 delta arrival virgin atlantic departure at Atlanta
  16. 16 BA short turnaround time
  17. 17 Changng a Delta Code Share with KLM
  18. 18 helli
  19. 19 redress number question
  20. 20 Trip Report Excellent Experience on Singapore Airlines Long Haul cattle class
  21. 21 Segment-by-segment searching for award travel? t
  22. 22 Chicago to Denver or Rapid City?
  23. 23 How is this possible?
  24. 24 Connection time at Heathrow
  25. 25 Would you use frequent flier miles for an Alitalia ticket for next May?
View next 25 » Back to the top

Air Canada Poor Customer Service Attitude

Jump to last reply

I just sent the following to Air Canada related to a recent unsatisfactory phone conversation with an agent. Is this a typical attitude?

--Message--
Subject: Very poor customer service
Message: Unfortunately my husband became ill and we needed to cancel our flights. I called Air Canada, cancelled the non-refundable ticket, and then asked for a document that stated the reservations were cancelled and that the seat assignment charge was also indicated as a non-refundable. I needed that document to file with my travel insurance claim. I was told such a document was not possible; I repeated my request; and the agent continued she was unable to provide such a document.

I asked to speak with a Supervisor and was told "Our supervisors do not take phone calls!" I expressed my frustration and the agent then told me "I am going to disconnect this call!" Which she did. The concept of customer service was absent throughout this phone transaction. She was snappy and rude, and I was angry!

You can rest assured that I will NEVER consider flying on Air Canada and will post the contents of this message on Fodor's travel forum and TripAdvisor. As a comparison, when I called JetBlue to cancel my husband's flight and make a different reservation for me to get back home to care for him, JetBlue was considerate and applied the cost of his ticket (non-refundable) to my new reservation - that's the customer service I expect from a service provider. Shame, shame on Air Canada's rude and inconsiderate attitude - all I wanted was a document to send to my travel insurance provider!

15 Replies |Back to top

Sign in to comment.

Advertisement