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Aerogal Airlines - Any experience with them?

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We will be flying from Quito to the Galapagos and our agent who is booking our cruise there is also booking the air on Aerogal. I have looked on Aerogal's website myself and put in our dates of flying and get a message that there are no flights on those days. Yet, my agency just sent us the information for our reservation on those days through Aerogal.

I called Aerogal this AM and the customer rep said to call back later as their computers were down. So I called back 5 hours later and got a Spanish recording saying (I interpret) that "this number is not responding". So, I'm really confused and suspicious.

Wondering - has anyone else use this airline?

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