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Uganda trip expenses

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I want to run a problem past the board to see if I'm being reasonable. I booked a 10 night solo trip to Uganda with a very high end company in September. I paid a lot of money for a driver and 3 hotels. Chimp, and 2 gorilla permits which are of course fixed. My agent in South Africa is no longer with the company. My new agent sent me my itinerary with the company's costs, which are $2000 less than what they charged me.

I have been to Africa about 10 times. I usually book my own trips. But I got lazy and needed a reliable driver between camps. And this company even upcharged me for their own lodge in Bwindi!! Their commission turns out to be 26%!

I wrote the company and asked them to split the difference with me or refund the whole amount or risk having a very vocal and unhappy client. This trip of a lifetime is turning into a nightmare

What does the experienced board members think? Am I being an unreasonable miser? Or is this company gouging me. Most of these companies give you a blanket price so you can't see how much commission they are getting but this one broke it down. They were going to charge me $200 to walk me from arrivals to departures. That should have been the tip off I should have looked elsewhere. But I wanted to stay at their Bwindi property and they were offering a discount on permits so I chose them

Thanks

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