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South Africa Car Rental: Do Not Rent from Europcar

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Do not rent from Europcar in Cape Town. We arrived at their City Centre office early on a Sunday morning and were informed that we were required to purchase a damage waiver if we did not have a written letter from our insurance company proving we had coverage. We have never encountered this before in all of our travels and we were not in a position to go to another car rental company. When we received our final invoice several days after returning the car, we discovered they had added several additional charges (including a Documents Assessment Fee, if you can believe it) increasing the price of our rental to half again more than the so-called "guaranteed price." They have been totally unresponsive to my attempts to ask them about the bogus charges. There are numerous other rental agencies in Cape Town. Do yourself a favor and use one of the other agencies.

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