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Rocco ,experienced travellers: BIG problem agent!

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Hi, could anyone help me with his opinion/suggestion in the following BIG travel agency problem: We booked a nammibia/africa trip in February of this year with an agent in Capetown. This is our third trip with them and the 2 others were excellent.
This time also the whole trip seemed OK: we finalize everything perfectly, were happy with our quote , paid the required deposit and were now just looking forward to the trip (in august)
We now receive -yesterday- an email from the woman who handled our file, saying that she is terribly sorry and embarrassed but that she made a mistake and that the charter air transfers between lodges in Namibia and Windhoek to lodges were not included.
She takes the entire responsibilioty because she mentioned everywhere that they WERE included.
NOW there is 3000 US dlr extra for 2 people!!!!!!!
She just asks for a contribution from our part as she says that she has to pay it personnally!

We really do not know what to do. I honestly think that the story is true (the mistake) but I dont know whether it is true that her manager makes her pay for it personnally.
If I was sure that she did not have to be for it I would not be inclined to pay at all: All the contents of our tip were based on a certain budget and if there would have been 3000 Dlr more we would of course have had a different programme, take less nights in a lodge etc
Our overseas tickets are booked of course and we do not want to cancel this trip because of their mistake.
We don't know yet what to do Please help!! Thanks so much Ivee

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