Africa & the Middle East Forums

Post New Topic

Recent Activity

View all Africa & the Middle East activity »
  1. 1 Car Rental Casablanca Aptil
  2. 2 Kenya and Tanzaniz combined 13 days Safari
  3. 3 13 Days Tanzania and Kenya Safari
  4. 4 Recommendations for Houseboat in Chobe
  5. 5 South Africa planning next Feb/March
  6. 6 Kruger National Park with 5 year old
  7. 7 A couple of quick questions about Israel
  8. 8 A Little Trick for Converting Centigrade to Fahrenheit
  9. 9 Jerusalem and the Holy Land
  10. 10 Family Kenya Safari July 2017
  11. 11 Proposed Itinerary Israel & Jordan
  12. 12 Want to take your laptop on the plane?
  13. 13 Recommendation on where to stay in Durban?
  14. 14 Itinerary and logistics of Mid April Mrocco solo
  15. 15 Morocco: Do it yourself, or get a tour company?
  16. 16 Trip Report Nine months to Egypt (but you should go now)
  17. 17 Buying merchandise
  18. 18 Kenya and Tanzania Tour Companies
  19. 19 Egypt January-February 2018
  20. 20 safari for the mobility impaired
  21. 21 Honeymoon - South Africa
  22. 22 Morocco first timer around 8 days
  23. 23 Private tour guide in Marrakech
  24. 24 Dubai shopping - any tips?
  25. 25 Need a Car in Nassau?
View next 25 » Back to the top

Rocco ,experienced travellers: BIG problem agent!

Jump to last reply

Hi, could anyone help me with his opinion/suggestion in the following BIG travel agency problem: We booked a nammibia/africa trip in February of this year with an agent in Capetown. This is our third trip with them and the 2 others were excellent.
This time also the whole trip seemed OK: we finalize everything perfectly, were happy with our quote , paid the required deposit and were now just looking forward to the trip (in august)
We now receive -yesterday- an email from the woman who handled our file, saying that she is terribly sorry and embarrassed but that she made a mistake and that the charter air transfers between lodges in Namibia and Windhoek to lodges were not included.
She takes the entire responsibilioty because she mentioned everywhere that they WERE included.
NOW there is 3000 US dlr extra for 2 people!!!!!!!
She just asks for a contribution from our part as she says that she has to pay it personnally!

We really do not know what to do. I honestly think that the story is true (the mistake) but I dont know whether it is true that her manager makes her pay for it personnally.
If I was sure that she did not have to be for it I would not be inclined to pay at all: All the contents of our tip were based on a certain budget and if there would have been 3000 Dlr more we would of course have had a different programme, take less nights in a lodge etc
Our overseas tickets are booked of course and we do not want to cancel this trip because of their mistake.
We don't know yet what to do Please help!! Thanks so much Ivee

34 Replies |Back to top

Sign in to comment.

Advertisement