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Paying Great Lakes

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Just wanted to ask those who have travelled with Great Lakes how they sent their payment to Great Lakes. I wired my first payment installment to the bank details they provided, but that was over 2 weeks ago now. I have emailed them a few times asking if they have received it but have had no response from them. I am a little concerned as my bank said they take no responsibility for unsuccessful transfers. Does anyone know how long this money transfer should take? Or has anyone had an experience where Great Lakes did not receive their money?

Thanks,
Tara.

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