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Never use Travelust Safaris!

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If you are considering a safari, NEVER, EVER use Travelust Safaris. They are the WORST, they are thieves! We took a safari with them in Uganda and Rwanda this past February to go gorilla trekking and safari. We paid 6 months in advance for our gorilla permits ($1,300 US) and when we got to the parks in both countries to trek, we discovered that they never bought our permits, though they said they did. We almost didn't get to trek, which is what we flew across the world to do - we had to re-buy permits and wait for the other groups to finish. We also had a safari vehicle with a broken seat, missing seatbelt, window that wouldn't open, and no air conditioning - a far cry from what we were promised. We had to fork over an additional $300 to get out of the national park since the tour operator's money card didn't work. All this time we tried calling and emailing, with no response. Only when we got the Ugandan police involved did they respond, with one excuse after another. They owe our group $7,000 US which we will probably never see - apparently they've done this to other people in the past. They are thieves who steal from people who go to visit their wonderful country. Use a tour operator based in your country, and they will coordinate with a legitimate, honest company to make the trip happen!

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