Africa & the Middle East Forums

Post New Topic

Recent Activity

View all Africa & the Middle East activity »
  1. 1 Is a riad pool in Marrakech usable in May?
  2. 2 Morocco Working Itinerary
  3. 3 Lag b'Omer: Tel Aviv - Meron after shabbat: how?
  4. 4 Petra from Israel
  5. 5 Draft itinerary for Morocco
  6. 6 Safari - Camera / Binoculars
  7. 7 Vaccinations and Traveling S Africa / Botswana / Seychelles
  8. 8 Kenya + Seychelles Honeymoon
  9. 9 Morocco Trip End of April - itinerary help please!
  10. 10 israel tour
  11. 11 Kenya Vs. tanzania
  12. 12 Can the Seychelles be done on a budget?
  13. 13 Family Kenya Safari July 2017
  14. 14 Luxury train ride
  15. 15 Safety in Fes
  16. 16 6 Weeks in South & East Africa - travel advice
  17. 17 Morocco: Do it yourself, or get a tour company?
  18. 18 Sim card mainly for data
  19. 19 Honeymoon - South Africa
  20. 20 Morocco: no such thing as fixed price in Medina
  21. 21 August 2017 Travel to Kenya/Tanzania
  22. 22 Urgent help please for my final itinerary Morocco 10 nights
  23. 23 Cape Town
  24. 24 An Ugandan Urge- Gorillas & Chimps in the midst
  25. 25 best bag to get for fly in safari in kenya
View next 25 » Back to the top

Need Advice - Agent doubles trip cost when final deposit is due

Jump to last reply

Earlier in the year, I worked with a UK based operator to arrange a trip planned for later this year. The language in the final itinerary was somewhat confusing - "based on two adults traveling together and sharing a room". This didn't clearly say "per person" so I emailed the operator to confirm the rate (for the land portion and then for the per person air which was costed separately), and just to be certain, confirm the grand total. The agent responded and confirmed "that is correct." I made the initial deposit which was 10% of the total cost, and on the booking form circled "10% = " and then the amount that I was paying based on the total that had been confirmed.

I have asked for a receipt, balance update several times, but never received it. Earlier in the week, I emailed the agent confirming the amount due - listing the total, the amount that had been paid, and the balance. He responded noting that the math was incorrect - noting that the land rate was per person. Basically, I owe almost double what I was expecting to pay. We reviewed the email where he said my total was correct, and the agent clearly made an oversight. I'm just not sure how this could have been overlooked THREE times (missing the mistake in the total I asked about, confirming that total, and then missing the difference when I paid the 10% deposit).

Based on trip reports in this forum, others have used this tour operator and have had positive experiences (have not read any negative ones). My question is two-fold:
1) What would you do if you had an email stating the total and were then told something different (2x as expensive)
2) Is this a legitimate oversight or some sort of bait and switch?

9 Replies |Back to top

Sign in to comment.

Advertisement