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NBO Airport Transfer?

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We will be heading to Nairobi (first time) in just two weeks. We are a party of 3 and just don't want to take a random taxi to our hotel in Upper Hill. But, I'm having a devil of a time getting any service to respond after "booking" on their websites: Jatco, Kenatco, others.....

What am I doing wrong? After 30+ hours to travel to get there from the US I just want the comfort of knowing someone will meet us and drive us to the hotel and that I will know in advance what the cost is. Should I just pay the inflated price offered by the hotel? Or is there a reliable service someone can recommend?

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