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how do I arrange Rwanda gorilla trek?

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My wife and I am going to Rwanda in late December to view the mountain groillas. I had tried several times to e-mail and fax the ORTPN (the national agency that books the reservations in the group to see the gorillas). That effort to fax and e-mail was in June and again in July. Finally I called directly to ORTPN in Kigali and spoke with "Dennis" who speaks perfect English. He formall booked our reservation. It is about 3pm in Kigali at about 7am pacific standard time here so you can reach them in our daytime. Don't be discouraged if they don't answer the phone. Let it ring over 50 times and then call back the next day if nothing happens. They are very VERY laid back over there.

I called back and spoke with "Claire" a week or so later. She confirmed "Dennis" had entered us in the reservation book. Claire said once we had paid our deposit they would contact us to give us all the travel details. Two months later ..... we have never had any written confirmation except my visa card has a $100 debot from it for the $50 per person reservation. I have no information giving me any details and I am staying at the Novatelle in Kigali the night before. I still ower them the next $300 or so for each of us....

So I do not know how this works. How do we get the the start of the gorilla trek. Who will transport us and for how much money. Will they wait for our return trip later that day or do we find another ride? How mucht will this return trip cost us? When to leave Kigali in the morning of the trek, and should I book a room the night before much closer that night. Some say to stay at the Gorilla Nest. I tried to call the Gorilla Nest but have never reached them by phone. I suspect I have the wrong phone number. Is this a good place to stay and should I book there? Some love it and some have said it lacks a lot of things. And what is the price for a room at the Gorilla Nest?

When we arrive in Kigali we are 4pm the day before the trek. What shoudl we see in town? After the trek the next day we will have the afternoon and evening free and the next day until we fly at 1pm. What should we see for that 24 hours?

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