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Fantastic Tour Operator/Booking Agent

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While I never post on Fodor's (just Trip Advisor) I have always gotten sound advise from this board and wanted to pass along my travel experience. I will post my trip report on both boards within the next week or two.

We have been home for less than 24 hours and I feel compelled to plug my booking agent, Erica at http://www.safarispecialists.net/ or her email address is erica@safarispecialist.net.

From the first contact, to the actual trip taking place was almost a year in length and never once did she grow tired of answering my questions or tweaking the itinerary as I changed my mind along the way. Her advice was always spot on and up to date with several fantastic recommendations.

At the time of final payment, my bank made an error in the transferring of the money. The only fix was to have the receiving bank in Botswana send the money (a very large sum) back. Even though she didn't need to, Erica contacted her bank making sure the reversal request went through so the error could be corrected. Without her help there is no way this would have gotten done.

Leading up to the trip, I had received specific guide and tent recommendations from a few online experts for the camps I was staying at (all Kwando-Little Kwara, Lebala Lagoon). Erica was able to secure all of my requests insuring we had the very best guides and tents with the best views. In addition to this, she also informed the camps it was our 10th anniversary. Lebala surprised us with a bottle of champagne and Lagoon fixed us a lavish private dinner for two in our room with wine, champagne and a bubble bath which my wife loved.

When we departed Maun to head off to our camps and returned, Erica was waiting at the airport to insure all of the arrangements were correct and we got on the right planes. On return, she was very interested to hear how our trip went and was interested in hearing any feedback we may have. How many agents actually meet you in person at the airport? It was great putting a face to the name.

Being a local in Maun, personally knowing the staff at the safari companies and transfer agencies, insures her customers are given the best treatment. While our trip was flawless from start to finish, it was comforting knowing our booking agent/tour operator was on the ground in Maun, Botswana ready to help if anything went wrong.

If all of this wasn't enough, she is also very competitively priced to give you great value. She can tailor make any type of trip you desire. Luxury, budget, mobile, you name it she can do it.

I would give Erica an A++ rating and will definitely be using her again. Feel free to send me a PM if you have any specific questions.

Trip report and camp reviews to follow in the next week or two. I will say however, it was a fantastic trip.

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