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Delta/KLM from US to Uganda - problem boarding w/out visa in hand?

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Anyone flown from the US on Delta through Netherlands to UG?

I've read the Ugandan embassy website and the info on Delta's website. It says "Visa required ; except for Holders of normal passports issued to nationals of USA can obtain a visa on arrival. Fee: USD 50"

So based on that plus what I've read on tripadvisor I felt good but I just got an email from Delta saying a visa is required for our flight and we won't be able to board without it. I called and talked to a Delta agent; she looked up what I already saw on their website and said we "SHOULD" be fine. I just don't like the word should. Is there any reason a gate agent would not interpret it correctly and we'd get screwed & not allowed to fly?

Is it worth peace of mind to go ahead and get a visa in advance?

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