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Car trouble on safari

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Recently returned from a trip to Tanzania. Had a, for the most part, great safari with Swala Safaris. Visited Manyara, the Crater, and Tarangire. Gibb's Farm is an amazing place and highly recommended (the new cottage rooms are a must, we luckily got a free upgrade to one!). Swala Camp in Tarangire is also a great place, we really enjoyed that.

The only problem, and it was not so minor unfortunately, was that on the day we were driving from the Crater to Tarangire we had car trouble (it had actually started the night before) and had to be sent a new car, for which we had to wait a couple of hours at the Makuyuni junction for. Put together with how slow we'd been going because of the car trouble, we lost the entire day and just showed up at Swala Camp right in time for dinner. Now we were only going to have that afternoon in the park, we'd have driven that morning to Tarangire, but in effect we paid for a whole day of safari to sit and wait. They refunded me $75, one day's worth of park fees, but that's all.

I was curious as to other's experiences in similar situations. Is this typical, is a refund usually offered (I was thinking a couple hundred dollars would have been appropriate, as two of us had paid just over $2000 each for this 5 night/6 day safari). What are people's thoughts?

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