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BEWARE OF JEEPRENT

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Beware of "JeepRent" can rental company in Namibia. Their website states that they are a very reputable organization with the following quote "COMFORT, STYLE AND SAFETY are written big at JeepRent"

We recently found from firsthand experience that this is a blatant lie as we had a contract to rent a Land Rover Discovery 4x4 vehicle for a period of approx. 3 weeks in June of this year. When the vehicle was delivered to our hotel in Windhoek in the late afternoon ( the day before our journey was to begin ) it was in very poor condition as it was very dirty on the inside but more importantly the car was delivered with 4 seriously bald tires including the spare.

This was totally unacceptable as driving this vehicle would have been very dangerous considering the road conditions throughout the country. We told the rental delivery person that we would accept the vehicle only if all the tires including the spare were replaced and his response was that this was not possible as no tires were available for this model in Namibia at that time. After speaking to someone at this office, a second spare was offered in lieu of new tires ( a lot of good that would have done us!! ) We again stated that this was not acceptable as the car was still unsafe for the road.

We subsequently had to quickly try and find a replacement vehicle for our morning departure the following day as we were heading to our accommodation in Etosha. Fortunately we were able to get a replacement from another rental agency but low and behold when our agent confronted the owner of JeepRent the next morning, he was advised that they all of a sudden had some new tires for the Discovery, but naturally this was well after the fact. Interesting how these new tires became available after being told that none could be found in the entire country!!

All the charges were paid in advance to this so-called reputable company and to date our agents have been unsuccessful in obtaining any refund of the rental fees even though the owner of JeepRent indicated to our Namibian agent that a credit would be forthcoming. We however have received a credit from our agents to cover the difference in cost between the vehicle we did use and JeepRents.

It should be noted that we are not the exception in our experience as we met a Belgium couple in Etosha who also rented from this company and were very unhappy with their situation and the vehicle they were provided with. They were intending to lodge a complaint with the Namibian consulate in Belgium after returning home.

In closing I would suggest that all travelers do themselves a big favor and avoid and dealings with this outfit.

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