Africa & the Middle East Forums

Start a new topic Change Forum
Advanced search

Beware Atlas Tours in Jordan

We recently returned from an 8 day tour of Jordan which was arranged by Atlas Tours, booked through our travel agent in Hong Kong. Jordan was a beautiful country with friendly people, but we were nevertheless let down by our tour operator.

Arrival - driver was late picking up, but the nightmare was just beginning. The eight of us were picked up in a beat up van with (driver told us) more than 600,000 km, no air con, out of order seat belts, no back support and a door that cannot be opened from the inside. We complained, the next day we were sent a van in a similar condition, with a working air-con but the engine was so beat up it exploded on our way back to Amman from jerash, leaving us stranded on city outskirts for 45 minutes plus, had to call our hotel to send us taxis to get us. On day 3, when we headed out of Amman towards petra, Atlas actually had the gall to send us again the van from the first day, with air condition fixed, insisting it was a new van when our trash from the first day was still in the car!!! All through our journey we did not feel safe and in petra when the van was loaded with luggage we had to get off and walk up a steep hill as the van couldn't make it up!!! Imagine that!!!Jordan is a well developed destination and this was by no means the norm, all around us we saw tourists with nice vehicles of all sizes.

I would not hesitate recommending Jordan to anyone, just be careful who you use on the ground. If you are booking through your home agency, make sure you find out who the local operator is and get a full description of the vehicle you will get including make, year of manufacture,, mileage etc., and make sure they put in writing that safety features and air-con are working. That said, Atlas and its disregard for customer safety and comfort is the exception rather than the norm. When we were in petra we booked on our own Petra by Night with another company and they sent a beautiful van in perfect working condition, imagine how we felt!!!

No Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Africa & the Middle East activity »
  1. 1 Magnificent wedding in the Masai Mara
  2. 2 Johannesburg to Cape Town
  3. 3 Trip Report Zambia Impressions
  4. 4 Rwanda, Uganda and Tanzania
  5. 5 Trip Report Travel Report for Malawi - A Great Place To Relax
  6. 6 Serengeti Photo Safari - April 2015
  7. 7 Now is the Time fo Egypt...
  8. 8 Johannesburg to Cape Town
  9. 9 Comments on Botswana itinerary with Wilderness Travel
  10. 10 Has anybody used this tour company overmorocco.com?
  11. 11 Trip Report SOUTH AFRICA WESTERN CAPE TRIP REPORT: SEPT/OCT 2013
  12. 12 Morocco floods - areas affected
  13. 13 Dubai first time
  14. 14 Mauritius September 2015 - Silver Beach Resort or Emeraude Beach Attitude?
  15. 15 Taste of Dubai
  16. 16 Trip Report Don't go to Morrocco!
  17. 17 Where to spend extra night; Merzouga or Skoura?
  18. 18 Trip Report Zanzibar - from a resident's perspective
  19. 19 Canoe Safari Jan - Feb
  20. 20 Dubai and/or Oman
  21. 21 Good travel company to book an 8 day trip to Egypt
  22. 22 Need advice on which camera lenses for safari
  23. 23 Morocco Advice
  24. 24 Trip Report MOROCCO SOLO
  25. 25 Guide for Serengeti Wildebeest Migration Jan 2015
View next 25 » Back to the top