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Beware Atlas Tours in Jordan

We recently returned from an 8 day tour of Jordan which was arranged by Atlas Tours, booked through our travel agent in Hong Kong. Jordan was a beautiful country with friendly people, but we were nevertheless let down by our tour operator.

Arrival - driver was late picking up, but the nightmare was just beginning. The eight of us were picked up in a beat up van with (driver told us) more than 600,000 km, no air con, out of order seat belts, no back support and a door that cannot be opened from the inside. We complained, the next day we were sent a van in a similar condition, with a working air-con but the engine was so beat up it exploded on our way back to Amman from jerash, leaving us stranded on city outskirts for 45 minutes plus, had to call our hotel to send us taxis to get us. On day 3, when we headed out of Amman towards petra, Atlas actually had the gall to send us again the van from the first day, with air condition fixed, insisting it was a new van when our trash from the first day was still in the car!!! All through our journey we did not feel safe and in petra when the van was loaded with luggage we had to get off and walk up a steep hill as the van couldn't make it up!!! Imagine that!!!Jordan is a well developed destination and this was by no means the norm, all around us we saw tourists with nice vehicles of all sizes.

I would not hesitate recommending Jordan to anyone, just be careful who you use on the ground. If you are booking through your home agency, make sure you find out who the local operator is and get a full description of the vehicle you will get including make, year of manufacture,, mileage etc., and make sure they put in writing that safety features and air-con are working. That said, Atlas and its disregard for customer safety and comfort is the exception rather than the norm. When we were in petra we booked on our own Petra by Night with another company and they sent a beautiful van in perfect working condition, imagine how we felt!!!

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