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Bad stay at the Gorilla's Nest

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My husband and I just returned from a three week trip to Ethiopia, Uganda, and Rwanda. I will post a full trip report soon, but wanted to let people know about our terrible experience at the Gorilla's Nest in PNV. After reading many posts on this forum I new the resort would not be luxury but would be okay, and that it had a great location. I have to say we were extremely disappointed. Our hotels in Ethiopia (very basic) were actually better than this hotel. The facility and service left a lot to be desired. We were given a room in the farthest building from reception, and the room was not particularly clean. Lots of dead bugs on the floor by the window. We also did not have towels in the room and had to walk back to reception to request some. Dinner was an okay buffet, and when we got back to the room we realized we did not have an extra blanket in the room. Another long walk back to reception. The staff were indifferent to our requests, and it seemed like we were hassling them. We initially thought - who cares, its only two nights, and tomorrow we see the Gorillas! The next morning was our trek, and upon our return we found our room had no hot water. Back to reception to ask them about the problem. They said they would have someone check on it. An hour and a half later, and a few trips back and forth to reception, we still had no hot water. We were finally moved to a very small and dark room with hot water. At this time I jumped in the shower, but my husband sat on the bed and promptly ended up on the floor as the bed broke (and no he isn't very large). At that point we decided to change hotels. Throughout the hot water issue we had repeatedly asked to speak to the manager but were told he was not able to speak to us. Our guide also tried and was told the manager wasn't interested in dealing with the problem.

After we checked out our guide told us the hotel had been bought out by a group from Kenya. Apparently all the staff were going to be let go that weekend so they were not happy. We moved to the Sabinyo Silverback Lodge for 1 night, and it was beautiful. It was much much more expensive, but worth it in my opinion. We didn't get a chance to check out the Volcanoes Lodge, but after passing the turn off on the highway I didn't think the drive would have been too long if the lodge lived up to its reviews. The bottomline in my opinion is that there are lots of back backer accomodations near PNV at a much less price than Gorilla's Nest. If the standard of accomodation doesn't matter much to you than choose one of them. If you are looking for a nice standard of accomodation spend the extra for a night or two and stay and Sabinyo or Volcanoes.

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