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Africa Serendipity Tour Operator

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Does anyone have recent experience with the tour operator Africa Serendipity? Fodor's recommended them and that is my sole basis of trust. There has been a little sloppiness in the planning and now they're asking for a large cash deposit. Considering the careless email trail and the no credit card acceptance, I'm hesitant to continue with them. If you've had positive expereinces I'll overlook the hiccups and continue.
Thank you,
Janel

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