Africa & the Middle East Forums

Start a new topic Change Forum
Advanced search

Trip Report 2AFRIKA is a nightmare

Jump to last reply

I booked a trip with 2Afrika with a large group of friends in late 2010.
I just discovered this site for comments and was compelled to write.

Members of our group met with Kenneth Heiber on several occassions. He is charming and knowledgeable about travel to Africa (or so it seemed.) We booked a 3 week trip to south Africa and Victoria Falls that was supposed to be on the moderate to high-end and it was a tailor made trip. In addition, some people were taking additional pre and post trips in conjunction with the main trip.

At some point after paying for the trip, Kenneth just got tired of us and stopped communications. No matter how much we attempted to communicate, he just refused to speak to us or answer emails. When some members of the group had to cancel their trips within the cancellation period, their deposits were not refunded until they threatened legal action.

Just before leaving, he charged some members large additional charges. If not paid immediately, he said he would cancel our trip. We felt like hostages.

Frankly, the trip was awful, many promises were not delivered, it was very disorganized, and again no communications except a few angry and idiotic messages.

I would go back to South Africa but would absolutely not with Kenneth Heiber of 2AFRIKA again. He and his staff are seriously unhinged and unreliable.

Customer service - Non-existant

36 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

  • Announcements:
  • Writers Needed for Mexico
    by Emily_D Fodor's Editor | Posted on Jul 24, 14 at 12:19 PM
  • Writers Needed for Georgia Coast
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
  • Writers Needed for Rwanda and Uganda
    by Emily_D Fodor's Editor | Posted on Jul 18, 14 at 03:12 PM
View all Africa & the Middle East activity »
  1. 1 Ideas about the trip.
  2. 2 CAMEL TREK IN MOROCCO
  3. 3 Israel/Jordan -- other trip options to bypass Israel?
  4. 4 Staying out all day vs coming in for lunch in Botswana parks/concessions?
  5. 5 Trip Report trip report s africa, victoria falls & Botswana Zambezi Queen
  6. 6 Draft itinerary - Portugal, Spain, Morocco
  7. 7 Some advice re driving from Durban to Capetown via Umtata
  8. 8 Oman - moderate priced hotel near souks
  9. 9 Taxi - Casablanca Airport to El Jdidh
  10. 10 Questions about Chobe
  11. 11 What camera to use on safari
  12. 12 Ethiopian Air - Horrible
  13. 13 Botswana vs Namibia in May
  14. 14 Discover Namibia Tours & Safaris - Gemma Dry
  15. 15 FOREX Nairobi airport
  16. 16 To go to Israel or not?
  17. 17 Bidair at JNB
  18. 18 Trip Report Saw the Big 5 in one day in the Mara last week!
  19. 19 Trip Report Trip report/blog - South Africa honeymoon
  20. 20 Trip report about self-driving in Northern Namibia for 2 weeks in May 2014
  21. 21 Lamu or Zanzibar?
  22. 22 Eastern Cape Lodges
  23. 23 Best Month for Experiencing The Great Migration
  24. 24 Dubai > Oman?
  25. 25 Dubai > Seychelles hop
View next 25 » Back to the top