Africa & the Middle East Forums

Start a new topic Change Forum
Advanced search

Trip Report 2AFRIKA is a nightmare

Jump to last reply

I booked a trip with 2Afrika with a large group of friends in late 2010.
I just discovered this site for comments and was compelled to write.

Members of our group met with Kenneth Heiber on several occassions. He is charming and knowledgeable about travel to Africa (or so it seemed.) We booked a 3 week trip to south Africa and Victoria Falls that was supposed to be on the moderate to high-end and it was a tailor made trip. In addition, some people were taking additional pre and post trips in conjunction with the main trip.

At some point after paying for the trip, Kenneth just got tired of us and stopped communications. No matter how much we attempted to communicate, he just refused to speak to us or answer emails. When some members of the group had to cancel their trips within the cancellation period, their deposits were not refunded until they threatened legal action.

Just before leaving, he charged some members large additional charges. If not paid immediately, he said he would cancel our trip. We felt like hostages.

Frankly, the trip was awful, many promises were not delivered, it was very disorganized, and again no communications except a few angry and idiotic messages.

I would go back to South Africa but would absolutely not with Kenneth Heiber of 2AFRIKA again. He and his staff are seriously unhinged and unreliable.

Customer service - Non-existant

36 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Africa & the Middle East activity »
  1. 1 Dubai first time
  2. 2 Burj Khalifa tickets
  3. 3 Dubai and where else for one week?
  4. 4 What is the must do bucketlist on everyone for Kenya in 2015?How safe?
  5. 5 Trip Report 3-week tour at Egypt
  6. 6 Pilanesberg or Kruger? Please comment on my itinerary!
  7. 7 Morocco floods - areas affected
  8. 8 Good reads
  9. 9 Need suggestions for solo trip (2-3 weeks, next May)
  10. 10 Where to spend extra night; Merzouga or Skoura?
  11. 11 South Africa in February?
  12. 12 Morocco Advice
  13. 13 Trip Report Kenya Multi-Day Safari Trip Report
  14. 14 Gate1 discovery tours to Israel
  15. 15 tanzania serengeti northern circuit self drive
  16. 16 Trip Report Advice For Morocco Desert Tours and camel trekking For 4 Night
  17. 17 Trip Report Beirut
  18. 18 Travel Agent in DC: Seeking Reviews
  19. 19 Wild Dogs (Lycaon pictus) seen in Samburu Kenya
  20. 20 Need advice on which camera lenses for safari
  21. 21 What company for gorilla trekking?
  22. 22 Trip Report Mashatu, Kgalagadi to Caprivi and a Moremi mobile with Masson Safaris
  23. 23 5/6 day trip in Morocco. Tips for itinerary and mode of travel
  24. 24 Good travel company to book an 8 day trip to Egypt
  25. 25 Guide for Serengeti Wildebeest Migration Jan 2015
View next 25 » Back to the top