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Trip Report 2AFRIKA is a nightmare

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I booked a trip with 2Afrika with a large group of friends in late 2010.
I just discovered this site for comments and was compelled to write.

Members of our group met with Kenneth Heiber on several occassions. He is charming and knowledgeable about travel to Africa (or so it seemed.) We booked a 3 week trip to south Africa and Victoria Falls that was supposed to be on the moderate to high-end and it was a tailor made trip. In addition, some people were taking additional pre and post trips in conjunction with the main trip.

At some point after paying for the trip, Kenneth just got tired of us and stopped communications. No matter how much we attempted to communicate, he just refused to speak to us or answer emails. When some members of the group had to cancel their trips within the cancellation period, their deposits were not refunded until they threatened legal action.

Just before leaving, he charged some members large additional charges. If not paid immediately, he said he would cancel our trip. We felt like hostages.

Frankly, the trip was awful, many promises were not delivered, it was very disorganized, and again no communications except a few angry and idiotic messages.

I would go back to South Africa but would absolutely not with Kenneth Heiber of 2AFRIKA again. He and his staff are seriously unhinged and unreliable.

Customer service - Non-existant

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