Africa & the Middle East Forums

Start a new topic Change Forum
Advanced search

Trip Report 2AFRIKA is a nightmare

Jump to last reply

I booked a trip with 2Afrika with a large group of friends in late 2010.
I just discovered this site for comments and was compelled to write.

Members of our group met with Kenneth Heiber on several occassions. He is charming and knowledgeable about travel to Africa (or so it seemed.) We booked a 3 week trip to south Africa and Victoria Falls that was supposed to be on the moderate to high-end and it was a tailor made trip. In addition, some people were taking additional pre and post trips in conjunction with the main trip.

At some point after paying for the trip, Kenneth just got tired of us and stopped communications. No matter how much we attempted to communicate, he just refused to speak to us or answer emails. When some members of the group had to cancel their trips within the cancellation period, their deposits were not refunded until they threatened legal action.

Just before leaving, he charged some members large additional charges. If not paid immediately, he said he would cancel our trip. We felt like hostages.

Frankly, the trip was awful, many promises were not delivered, it was very disorganized, and again no communications except a few angry and idiotic messages.

I would go back to South Africa but would absolutely not with Kenneth Heiber of 2AFRIKA again. He and his staff are seriously unhinged and unreliable.

Customer service - Non-existant

36 Replies |Back to top

| Add a Reply

Sign in to comment.

Recent Activity

View all Africa & the Middle East activity »
  1. 1 Gate1 discovery tours to Israel
  2. 2 Trip Report Advice For Morocco Desert Tours and camel trekking For 4 Night
  3. 3 Morocco Advice
  4. 4 Trip Report Beirut
  5. 5 Travel Agent in DC: Seeking Reviews
  6. 6 Wild Dogs (Lycaon pictus) seen in Samburu Kenya
  7. 7 Need advice on which camera lenses for safari
  8. 8 What company for gorilla trekking?
  9. 9 Trip Report Mashatu, Kgalagadi to Caprivi and a Moremi mobile with Masson Safaris
  10. 10 5/6 day trip in Morocco. Tips for itinerary and mode of travel
  11. 11 Good travel company to book an 8 day trip to Egypt
  12. 12 Guide for Serengeti Wildebeest Migration Jan 2015
  13. 13 I'm going on safari for free!
  14. 14 Trip Report SOUTH AFRICA WESTERN CAPE TRIP REPORT: SEPT/OCT 2013
  15. 15 tanzania serengeti northern circuit self drive
  16. 16 Staying overnight at Nairobi Airport as solo female traveler?
  17. 17 Dubai first time
  18. 18 Trip Report Private guide, non-self drive Namibia with Wild Dog Safaris in June
  19. 19 Trip Report Overland from the Cape to the Serengeti
  20. 20 Observation - Possible Limited Space During Peak Season
  21. 21 South Africa's Eight UNESCO Sites
  22. 22 2015 Family Safari Tanzania Questions
  23. 23 5 day Seychelles trip in December
  24. 24 Anyone Else heading to Egypt in December?
  25. 25 16 day mixed trip
View next 25 » Back to the top